聯絡我們：contact@wangzi.live
來信時請附上遊戲內「設定 → 帳號」或「客服中心」顯示的玩家 ID；購買問題請一併提供交易 ID 或購買收據。我們通常會在 3 個工作天內回覆。
你也可以在遊戲內「設定 → 客服中心 → 問題回報」直接送出，系統會自動附上進度與交易紀錄，處理更快。
付款完成後由伺服器向商店確認，通常幾秒內到帳；若顯示「付款確認中」，請保持連線並在商店按「重新整理」。超過 1 小時仍未到帳，請來信並附上交易 ID（iOS：「設定 → Apple 帳號 → 媒體與購買項目 → 購買記錄」）。
請在遊戲「設定 → 帳號」綁定 Google 或 Apple 帳號，換手機時用同一個帳號登入即可。未綁定的訪客帳號換手機無法找回。
在「商店」最下方或「設定」按「恢復購買」，永久商品（裝飾包、成長禮包）會重新發放；消耗型商品（鑽石、能量、道具）不能恢復。
福袋會給 2 份「目前訂單需要」的食材，每份 70% 為 1 級、30% 為 2 級。機率也公開於遊戲內商店與客服中心。
可以合成、產出和交主線訂單，進度會在連線後自動同步；購買、領每日獎勵與活動獎勵需要連線。
App Store 的購買由 Apple 處理退款，請至 reportaproblem.apple.com 申請；Google Play 請至 Google Play 的訂單記錄申請。
遊戲「設定 → 刪除帳號與資料」送出申請；無法開啟 App 時請見刪除帳號說明。
Contact us: contact@wangzi.live
Please include the player ID shown in Settings → Account or the Help Center. For purchase issues, include the transaction ID or receipt. We usually reply within 3 business days.
You can also send a report in the game via Settings → Help Center → Report a problem — your progress and transactions are attached automatically.
Our server confirms the purchase with the store, usually within seconds. If you see “Confirming payment”, stay online and tap Refresh in the shop. If it’s still missing after an hour, email us with the transaction ID (iOS: Settings → Apple Account → Media & Purchases → Purchase History).
Link a Google or Apple account in Settings → Account, then sign in with it on your new phone. Unlinked guest accounts can’t be recovered on a new device.
Tap “Restore purchases” at the bottom of the shop or in Settings. Permanent items (decor sets, Growth Pack) are restored; consumables (gems, energy, boosters) can’t be.
A lucky box gives 2 ingredients your current order needs; each is level 1 (70%) or level 2 (30%). The odds are also shown in the in-game shop and Help Center.
Yes — you can merge, produce and deliver story orders, and progress syncs when you’re back online. Purchases, daily rewards and event rewards need a connection.
App Store refunds are handled by Apple at reportaproblem.apple.com. For Google Play, use your Google Play order history.
In the game, go to Settings → Delete account & data. If you can’t open the app, see account deletion.